parents
How can I change my email address?
To change your email address please log into your parent account and ensure you are on the 'profile' page, then select 'account details'. Here you ...
How do we input a score?
To complete a challenge and input a score the child needs to be logged in to their account. Select a skill they wish to practice and watch the atta...
How do I delete my child's account?
To delete your child's account please log in to your parent account and from the 'my family' page, select the required child. Then, select 'account...
Why do you need my location?
We are gathering location information to allow us to enhance the leaderboard and its filters.
I can see the skill but no challenge?
We have made the skills videos available to parents to help you understand and support the techniques your child is practicing. If you wish to see ...
Why do I need to prove/verify my child's score?
You will only be asked to prove or verify your child's score if they achieve a much higher score then we would expect for that particular technique...
How do I change my child's username?
To update your child's username please log in to your parent account and on the 'my family' page select the required child. Choose 'account' and th...
Can I add more children?
Yes, you can add as many children as you wish. Log in to your parent account and go to the 'My Family' page to view the children already added to y...
How do I reset my child's password?
To update your child's password please log in to your parent account and on the 'my family' page select the required child, then 'account' and fina...
Why do you need my child's gender?
We are gathering gender information to allow us to enhance the leaderboard and its filters.
I have sent a connection request but would like to cancel it?
To cancel a connection request you have sent please log in to your parent account and from the 'profile' page select 'my connections'. On this page...
How do I remove a coach?
To remove a coach connection please log in to your parent account and select the 'profile' option from the navigation bar at the foot of the app. F...
How do I see my child's progress?
Please log into your parent account and select the child who's progress you would like to view. This will take you to an overview of their scores, ...
How can I change my phone number?
To change your phone number please log into your parent account and ensure you are on the 'profile' page, then select 'account details'. Here you c...
How do I update my child's difficulty level?
To update your child's difficulty level please log in to your parent account and on the 'my family' page select the required child. Choose 'account...
How do I delete my account?
If you wish to delete your account please email help@toptekkers.com
How do I edit/delete my child's score?
If you need to either edit or delete a score your child has input please email help@toptekkers.com with the challenge and score that needs removing...
Why is my child not in the team?
To be able to view their own team(s) leaderboard(s) the coach needs to first add them to the team from their Coach account. Also, please check that...
My child is locked out, how can I fix this?
Your child's account may become locked if they have too many failed login attempts entering an incorrect password. To unlock their account please u...